For businesses that want to let customers pay them through messaging apps, Clickatell has a suite of tools that includes Transact to let customers make payments within a channel. The service combines payment processing with customer service and automation. It works on multiple channels, including WhatsApp, SMS, USSD and Apple Messages, and is geared for a range of businesses.
Another major player is Gupshup, which offers AI-powered chatbots on more than 30 messaging channels, including WhatsApp. Gupshup lets businesses interact with customers at every stage of the customer journey and offers tools like Bot Studio and Agent Assist. More than 45,000 brands use Gupshup, and it can help businesses increase customer lifetime value and reduce service costs.
If you want to tap into the conversational commerce idea, Yalo could be a good choice. Yalo lets businesses sell more and build relationships with customers through messaging apps like WhatsApp. It includes tools like Flow Builder for building conversational commerce flows and personalized mobile marketing campaigns, which could be of particular interest to B2B consumer goods companies.
If you want a more unified service, check out Whautomate. The service spans multiple channels, including WhatsApp, and integrates with services like Stripe and Shopify. Whautomate offers tools to handle customer service requests, run marketing campaigns and automate workflows, and is designed to help businesses improve customer service and employee productivity.