Question: How can I use my existing documentation and knowledgebase to provide better customer support without having to create new content?

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DocUp

DocUp is an AI-powered information retrieval system that can find answers in your existing content and offer customers immediate support. It can be embedded as a chatbot on your website or as part of your existing support tools so you can automate responses and route customers to humans when needed. The service can ingest a variety of content formats, including URLs, plain text and FAQs, and plans to add PDF support.

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Doks.ai

Another good option is Doks.ai, which turns your knowledge base into a conversational AI chatbot that can respond to customers' questions. The tool can help cut down on support requests by offering answers based on your existing documentation, which can improve customer satisfaction and free up your support team from repetitive work.

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DocsBot

If you're looking for a more advanced option, DocsBot lets you train your own chatbots based on your documentation and content. It can be used for automated support ticket responses, interactive Q&A bots and bulk content import, so it can be used for customer and internal queries. It also can be used with a wide range of external services through Zapier, which makes it more flexible.

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Visus

Last, Visus offers a personalized ChatGPT AI model trained on your documents and knowledge base. It's a secure, customizable platform that can be integrated with common tools like Google Drive and Slack. That means you can get to your knowledge base and automate your workflows, increasing productivity and customer support efficiency.

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