If you're looking for tools to forecast user churn and run retention campaigns, Faraday is a good candidate. This customer behavior prediction service lets companies forecast spending, detect churn and personalize customer interactions through a programming interface. It can ingest data from many sources and has features like adaptive discounting, content personalization and AI-based predictions.
Another strong contender is Xtremepush, which marries CRM and loyalty marketing to convert visitors into loyal customers. It uses real-time data, AI and gamification to launch targeted campaigns and prevent churn. Its InfinityAI feature lets you create your own AI models, so it's adaptable to e-commerce, finance and other industries.
If you want a more general-purpose customer engagement platform, CleverTap offers personalization, automation and data analysis tools. Among its features are prebuilt solutions for e-commerce and financial services, and its AI foundation is designed to offer empathetic and actionable advice to help you keep customers. The company positions the service to help you maximize customer lifetime value through data-driven decisions.
Last, MoEngage is an insights-led customer engagement platform that uses AI to optimize interactions and deliver personalized interactions across multiple channels. It offers features like customer journey orchestration and AI-powered campaign optimization, and it's a scalable and secure option for enterprise customers.