Question: Do you know of a platform that can increase customer satisfaction and conversion rates while reducing return rates in online shopping?

Gorgias is an AI-based customer experience platform that unifies customer interactions across many touchpoints. It automates at least 30% of support within 30 days, integrates with more than 100 apps, and offers voice and SMS support. That can lead to big improvements in customer satisfaction and support productivity so your team can focus on more important interactions.

iAdvize is another strong contender, using generative AI to offer personalized customer interactions at large scale. It includes features like 24/7 automated shopping assistance for customers and AI-assisted support for agents. It's shown big improvements in conversion rates (10x) and automation rates (75%), so it's worth a look if you want to improve customer interactions and overall shopping experience.

DigitalGenius offers AI-based customer service automation with deep integration with many other tools. It offers immediate help and personalized answers through visual and conversational AI, which can lower resolution time, improve loyalty and satisfaction. It also includes analytics and reporting tools to monitor and optimize AI performance.

If you want something more all-purpose, Zowie automates up to 70% of common questions and supports more than 175 languages. It's designed to help with customer service, but it also offers tools to increase revenue, like higher conversion rates and lower cart abandonment rates, so it's worth a look if you want to improve your e-commerce business.