Question: I'm looking for a way to personalize messages across different channels, do you know of a technology that can help?

If you want to personalize messages across multiple channels, Iterable is a good choice. The company's cross-channel marketing platform uses real-time data to personalize customer experiences on the web, email, SMS, in-app and other channels. Its AI abilities include customizable predictive goals, generative AI and AI-driven optimization, and non-technical teams can use it and connect to more than 100 partner networks.

Another good option is Braze, a customer engagement platform that uses AI to orchestrate personalized, real-time interactions across multiple channels. It can combine data from different sources to create highly personalized interactions, and it offers features like journey orchestration, cross-channel messaging and real-time execution. Braze is designed to be highly scalable and secure, making it a good choice for retail and media companies.

If you want to take a more insights-driven approach, MoEngage offers AI-powered campaign optimization and personalized customer experiences across multiple channels. It includes customer insights and analytics, omnichannel communication, and real-time transactional alerts. MoEngage is geared for enterprise-level brands looking to boost engagement and return on investment.

Last, Attentive offers AI-powered marketing tools that focus on hyper-personalization for SMS and email marketing. With advanced segmentation, analytics and A/B testing, Attentive helps businesses build targeted audiences and orchestrate personalized experiences across channels. Its AI-powered identity solutions and integration with more than 100 marketing tools make it a good option for amplifying your cross-channel marketing.