Question: Can you recommend a system that personalizes guest experiences and offers targeted marketing campaigns?

For personalizing guest experiences and running targeted marketing campaigns, TrustYou offers a suite of products designed to increase customer satisfaction and loyalty. The suite includes the Customer Experience Platform (CXP), Customer Data Platform (CDP) and chatAI Platform. The CXP analyzes surveys and reviews for better quality and ranking, AI-powered feedback response and targeted marketing. The CDP combines customer data into a single profile for targeted marketing and campaign measurement.

Another contender is Cendyn CRM, a full-featured CRM and CDP. It combines data from multiple sources into a single profile for real-time insights and integrates with a variety of data sources. Cendyn CRM includes marketing automation for two-way communication with email, SMS, WhatsApp and social media, and precise segmentation for personalized messaging and geolocation targeting. It also includes dashboards and KPIs for measuring ROI and practical tools for campaign management.

Canary is an all-in-one hospitality management platform designed to improve the guest experience and optimize hotel operations. With automated communication, personalized experiences and targeted upsell opportunities, Canary streamlines operations and increases revenue. Its integration with hotel property management systems, CRMs and other operations systems ensures scalability and reliability.

For a more data-savvy approach, Sojern is a travel marketing platform that uses data and AI to help hotels, attractions and destinations reach, engage and convert travelers online. It offers unparalleled traveler insights, AI-powered audience targeting and multichannel activation and optimization, so businesses can build an always-on marketing strategy that drives direct bookings and increases brand awareness.