Question: I need a system that can help me identify performance gaps and provide actionable feedback to improve customer satisfaction.

If you're looking for a system to identify performance gaps and provide actionable feedback to improve customer satisfaction, Klaus could be a good choice. Klaus is an AI-powered customer service quality assurance platform that automates the identification and fixing of gaps in customer service. It includes a range of tools including AI-powered quality management, targeted manual QA, analytics and coaching. Klaus covers 100% of interactions and provides insights on top and low-performers, and supports sentiment analysis and speech-to-text.

Another good option is Qualtrics, an experience management platform that uses AI to deliver insights that can help you take action across customer, employee and market research. It offers modules for customer experience, employee experience and strategy & research, with features like conversational feedback, text analytics and real-time insights. Qualtrics can help companies collect and analyze data to optimize customer journeys, employee engagement and care operations, leading to a better customer satisfaction.

For a more holistic view of customer experience, you might want to consider InMoment. The company's platform uses AI to collect and connect unstructured and structured data from multiple sources, giving you a view into every moment of the customer journey. InMoment's features include AI-powered surveys, reputation management and advanced analytics that help teams take targeted action to address individual and repeat experience problems, leading to better customer satisfaction and loyalty.

Finally, Medallia has a powerful experience management platform that collects and analyzes feedback from a variety of sources, including surveys, speech analytics and social media. Medallia's AI-powered analytics and role-based reporting capabilities help businesses improve customer and employee engagement. With features like AI-powered trend spotting and recommended actions, Medallia can help you dramatically improve customer loyalty and overall experience.