Question: I need a system that integrates with natural language understanding services and offers analytics to optimize customer support, can you suggest one?

Another top contender is Netomi, an enterprise-grade AI-powered customer service platform that spans multiple touchpoints. Netomi uses generative AI to automate support tasks while maintaining brand safety and security. It stands out with real-time omnichannel intelligence, proactive predictive care, and a security-first architecture that meets SOC2, GDPR, HIPAA, and ISO 27001 standards. The platform integrates with existing agent desks, CRM, and business systems, giving you a big increase in support team capacity and productivity.

For a full Conversational CRM, check out Haptik. This platform uses generative AI to improve customer lifecycle management across industries. Haptik offers tools like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying guidance, and Intelligent Analytics for performance monitoring. It supports multi-channel engagement and offers enterprise-grade security, helping you improve customer satisfaction and operational efficiency.

Last, Forethought is another AI-powered customer support platform that automates routine tasks and improves resolution rates. It offers tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for optimizing workflows. Forethought integrates with leading helpdesks like Zendesk, Salesforce, and ServiceNow, promising big returns on investment and improved productivity.