Question: I need a tool that can help me create a knowledge base for customers to self-serve and get answers to their questions.

If you want a knowledge base for customer self-service, Document360 is a good option. This AI-powered tool lets you create, manage and share knowledge bases, with a search engine, analytics, AI suggestions and workflows to automate documentation. It integrates with more than 120 tools and has a customizable knowledge base site, so it's a good option for technical writers, product owners and customer support teams.

Another option worth considering is Help.center, an AI-powered customer support platform that includes an AI knowledge base, AI chatbot, shared inbox and multilingual support. It's designed to handle common customer questions so support teams can focus on more complex issues. It offers a free plan with a public knowledge base and AI chatbot, and a Business plan costs $19 per seat per month.

Stonly is another option with an adaptive knowledge base platform that uses AI and process automation to lower resolution times and ticket volume. It includes interactive guides, AI-generated answers and a unified knowledge base. The platform integrates with Zendesk and Salesforce and offers multiple pricing plans, so it's good for small businesses and large enterprises.

Last, HelpKit is a no-code tool to convert Notion documents into a professional self-service help center. It offers real-time collaboration, search engine optimization and custom domains. It's good for companies that want a knowledge base they can trust without having to hire programmers to build it, which can improve customer satisfaction and lower support requests.