Question: I'm looking for a solution that integrates with our existing tools like Slack and Zendesk to provide instant answers to customer questions.

If you want a solution that plugs into your existing tools like Slack and Zendesk to give customers immediate answers to their questions, Fini is a strong contender. Fini is an AI chatbot builder that draws on existing knowledge bases in tools like Confluence, G-drive and Notion. It can give customers immediate answers to questions in Slack, Discord and Zendesk, and it can also integrate with other common tools like Intercom. Fini's AI capabilities automate repetitive support work and personalize interactions, and it's a good fit for e-commerce and financial services companies that want to improve customer support.

Another contender is Threado, an AI information retrieval system that employees can use to quickly find and apply internal knowledge across many communication channels, including Slack and Zendesk. Threado provides immediate, AI-generated answers in real time and can automatically summarize tickets so teams can respond to customers quickly. It can integrate with tools like Freshdesk, Confluence and Notion, and it can provide detailed analytics to monitor bot performance and improve AI accuracy.

For a more complete customer support solution, check out My AskAI. It integrates with live chat tools like Zendesk and Intercom to deflect up to 75% of support requests so teams can focus on higher-priority work. It also can hand over chats to human support agents with a summarized chat history, automatically incorporate content from websites, and offer chatbots in multiple languages. My AskAI supports multiple channels, including Slack, and offers tiered pricing for different needs.

Last, Dashworks is an AI knowledge assistant that combines multiple knowledge bases and provides answers to questions immediately. It securely connects to a wide range of company apps and documents through pre-built connectors. Dashworks can be accessed through Slack, web or browser extension, and it's designed for sales teams, customer support representatives and product managers. Its AI answers are accurate and include citations, and it's easy to set up, making it a good option for responding to customer requests and generating technical documentation.