Question: I'm looking for a solution to improve the online car buying experience for my customers, can you suggest something?

If you want to improve the online car buying experience for your customers, the Impel platform is a great option. It uses AI technology to personalize customer interactions, help shoppers find the right vehicle and communicate more effectively. The platform's features include generative conversational AI, interactive content and high-quality digital vehicle imagery. It's designed specifically for automotive retail, with tight integrations and robust data analytics to help dealerships make informed business decisions, and it can help auto retailers increase showroom appointments and vehicle sales.

Another contender is Gubagoo, an omnichannel retailing platform designed to revamp the retail experience across online and in-person interactions. It offers live guided assistance, a single calculation engine for accurate payments and real-time lender decisions. Gubagoo integrates with tools like Apple Messages for Business, Facebook and WhatsApp, and dealerships can use a mobile app to monitor deals and send performance updates on the go. Thousands of dealerships have used the platform, including big groups like Asbury Automotive and KIA.com.

If you prefer a more specialized CRM, DriveCentric is another option. The AI-powered CRM platform combines a user-friendly interface with more advanced features like a data warehouse, desking for digital retailing and personalized video content. DriveCentric also comes with a mobile app for connecting with customers and advanced marketing abilities. It integrates with third-party partners, including DMS and credit systems, so it can be a good all-in-one option for dealerships looking to improve operations and customer satisfaction.

Another contender is TruVideo, which uses video, messaging and AI analytics to improve communication between buyers and sellers. The platform offers streamlined service inspections, sales walk-arounds, outbound marketing campaigns and AI-powered analytics to improve customer satisfaction and sales conversions. TruVideo is designed to integrate with existing dealership operations, and it's designed to help dealerships build trust and increase revenue by improving communication.