Kaisa

Kaisa is a customer engagement platform designed to help users create personalized buying journeys at scale. It's geared for high-consideration purchases and supports omnichannel communications so customers can interact through web forms, email, SMS, WhatsApp or voice.

Kaisa lets you design and automate personalized customer experiences, reaching buyers at every touchpoint. It also integrates conversational data with CRM and CDP systems, freeing up staff from manual work and improving the customer experience. Some of its features include:

• Data Capture: Collect and merge buyer and seller data to determine buyer intent and create customized workflows.
• Audience Building: Segment buyers and sellers into groups based on behavior and preferences.
• Personalized Engagement: Automate workflows that determine the next best action, ensuring a cohesive and personalized customer experience.
• Performance Improvement: Set and measure KPIs, optimize funnel performance and identify areas for improvement.

Kaisa is particularly suited for automotive OEMs and marketplaces, helping them manage complex buyer-seller conversations and improve customer experiences. The platform is ISO and GDPR compliant, ensuring data privacy and security.

Developers can integrate Kaisa with their existing systems using its fast and easy-to-use API, which comes with documentation and tutorials. The company hopes the result will be less stressful, more efficient high-consideration purchases for buyers and sellers.

Published on July 6, 2024