Question: I'm looking for a solution to improve customer engagement and conversion rates on my eCommerce site.

To boost customer engagement and conversion on your eCommerce site, Rep AI could be a great option. This AI chatbot is integrated with Shopify and can handle up to 97% of support requests, answering customer questions and offering personalized advice. It can also predict when shoppers are about to abandon their purchase and proactively reach out, providing a more proactive customer service experience. Rep AI can also capture email subscribers and follow up with abandoned cart shoppers, making it a powerful tool to boost customer experience and conversions.

Another option is iAdvize, a conversational platform using generative AI. It provides personalized and profitable customer experiences, helping customers find, choose and buy products more easily. With automated 24/7 shopping assistance and AI-powered customer service, iAdvize has been shown to increase conversion rates by 10 times and automate 75% of support requests. It integrates with Shopify, Zendesk, Salesforce and Google Analytics, so it's a good option for improving customer interactions.

If you're looking for an all-in-one AI-powered customer experience platform, check out Gorgias. The platform centralizes customer interactions across multiple channels and automates at least 30% of support requests within the first 30 days. With onsite campaigns, voice support and SMS support, Gorgias enables brands to better manage customer support and increase customer satisfaction. It integrates with more than 100 apps, ensuring a personalized and seamless customer experience.

Last, DigitalGenius offers AI-powered customer service automation that combines conversational and visual AI to handle pre- and post-purchase questions. With deep integrations with many platforms, it can quickly and accurately respond to customer questions, helping to lower resolution times and increase customer satisfaction. Its Flow Builder tool and analytics reporting make it a powerful option for automating customer service tasks and improving the overall customer experience.