Question: Can you recommend a solution that integrates human translation into my customer support tickets and responses?

If you want a service that lets you build human translation into your customer support process, Translate is a good option. It offers professional translations in more than 110 language pairs, and its online translation service is available 24/7. It has a Zendesk Translation App that means you can get a native language response as soon as possible, and it integrates with Zendesk Support Translation for immediate translation of tickets and responses. That can help you get a handle on multilingual communication and boost customer satisfaction.

Another good option is Zendesk, an all-purpose customer service software that uses AI to personalize interactions across many touchpoints. Its AI Agents can help human agents handle customer requests, and it has more advanced tools like AI-powered Workforce Management and AI-based Quality Assurance. That makes Zendesk a good option for running customer service operations and personalizing interactions.

If you need a cloud-based, AI-powered translation service, Smartling is worth a look. Smartling lets companies translate and manage multilingual content in many channels, with features like Visual Context and Quality Checks, automated content ingestion and real-time reporting. It can integrate with many tools and services, so it's a good option for companies that want to make translation easier and content localization more manageable.

Last, Algomo offers an AI-powered customer interaction service that automates and personalizes customer service. It has an AI chatbot that handles routine questions, live chat with human and AI triage, and personalized interactions in more than 100 languages. Algomo supports omnichannel interactions and can integrate with services like Shopify and Hubspot, so it's a good option for companies that want to automate some of their customer service.