Question: I'm looking for a solution that integrates with Facebook Marketplace and website chat to manage customer inquiries.

Hammer is an AI-powered sales engine that can keep customers engaged 24/7 on Facebook Marketplace and website chat. It includes tracking numbers for calls and texts, inventory management and AI-generated answers to customer questions about financing, warranties and dealership information. It can help dealerships screen out unqualified leads, give interested customers quick answers and follow up on leads generated in the evening or overnight.

Another option is Chat360, an omnichannel platform that uses generative AI to create no-code chatbots for communication on WhatsApp, Facebook Messenger, Instagram and websites. It automates work, answers customer questions immediately and personalizes interactions. With a no-code, drag-and-drop interface, you can create sophisticated chatbots without programming expertise and integrate it with other tools, making it a good option for businesses that need to scale customer support and boost user engagement.

If you're looking for something more comprehensive for customer support, check out Willdesk. It automates customer support with ticketing, chatbots and order tracking widgets, and offers a unified management interface for customer service channels supporting services on Facebook, Instagram, WhatsApp, Email and Live Chat. It integrates with Shopify and is used by more than 30,000 ecommerce businesses, handling large volumes of traffic and offering 24/7 customer support with robust information security and privacy.