Question: I need a customer support tool that allows for unlimited customization and integrates with multiple platforms.

Another good option is Ultimate, which uses generative AI to handle more than 60% of support requests across multiple digital channels. With features like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and Analytics Suite for optimizing conversation performance, Ultimate can help improve customer satisfaction and efficiency. It also integrates with any CRM with one-click connections and API integrations, so it's easy to grow support operations.

My AskAI is another flexible option, integrating with live chat tools like Intercom, Zendesk and HubSpot. It deflects up to 75% of support requests, so teams can focus on higher-priority work. With features like instant verified AI answers, customizable chatbots that support multiple languages, and support across multiple channels, My AskAI is designed to lower support costs while maintaining high customer satisfaction.

If you want a more AI-centric approach, Helpshift offers a full-featured platform that combines self-service, conversational support and ticketing. It also includes AI tools like Generative AI Answers and Agent AI Copilot, and AI-recommended articles in a Help Center. Helpshift also offers real-time dashboards and customizable reports to help you understand customer and agent interactions, making it a good option for improving customer experience and lowering support costs.