Question: I need a solution to increase customer retention and boost repeat purchases, can you suggest a tool?

If you're looking for a way to improve customer retention and get people to buy again, Repeat is a good option. This automated information retrieval system lets businesses send personalized messages at the right moments in a customer's journey, like replenishment and subscription upsell. It can be used in conjunction with email and SMS tools like Klaviyo, Postscript and Attentive so you can create targeted campaigns and retention workflows. It's worked for companies like Dr. Squatch, Kopari Beauty and Black Girl Vitamins, boosting repurchase rates and revenue per session.

Another option is Retention Science. This AI-powered email and SMS marketing platform uses intelligent lifecycle automation and personalized communication to drive online sales. It includes optimized campaigns with AI-predicted subject lines, content and send times, and a drag-and-drop automation workflow editor for custom marketing flows. The platform also includes SMS marketing and integrates data from leading ecommerce platforms for more advanced customer segmentation. Retention Science helps businesses automate and optimize their email marketing efforts to boost engagement and scale more effectively.

Gameball is a customer loyalty platform designed to retain, engage and acquire customers through personalized loyalty and rewards programs. It includes features like cashback, VIP tiering and in-depth analytics to help businesses understand customer behavior. With integrations with Shopify and other platforms, Gameball automates loyalty marketing workflows so it's easier to launch and track gamified loyalty campaigns, which can dramatically increase in-app engagement and protect financial margins.

If you're looking for a more complete solution, check out CleverTap. This all-in-one customer engagement platform includes tools for personalization, automation and data analysis to help businesses retain customers. It includes pre-built solutions for e-commerce and other industries, with pricing based on the number of Monthly Active Users. CleverTap's AI capabilities offer empathetic and actionable insights so businesses can make data-driven decisions to maximize customer lifetime value.