Question: I'm looking for a platform that provides real-world feedback from customers to inform product decisions.

For a platform that gets real-world customer feedback into the hands of product managers to make decisions, Zeda is a great choice. This information retrieval system is designed to help B2B and SaaS product management teams understand customer pain points and build revenue-driven roadmaps. It collects customer feedback through portals, widgets and integrations, analyzes the themes of that feedback, and provides real-time feedback loops with AI-generated release notes. Zeda's AI and ML technology ensures that teams can capture and centralize the voice of their customers, get actionable insights, and make informed product decisions.

Another powerful option is CustomerIQ. This AI-powered tool is designed to collect, analyze and quantify customer feedback from sources like Slack, Hubspot and Zendesk. CustomerIQ uses AI-powered highlight extraction, filtering and search to help teams understand and organize customer data. It includes team alignment, an AI assistant, and collaboration tools, making it a good fit for marketing and product teams that want to streamline customer feedback analysis and drive revenue with data-driven insights.

Enterpret is another option. The platform aggregates and analyzes customer feedback with AI models to extract insights, helping product teams focus on what's most important. Enterpret collects feedback from social media, sales calls, support tickets and community forums, with powerful semantic search and an easy-to-use analytics suite. It's a good fit for product development teams looking to improve their customer-centric approach and streamline their feedback process.

If you're looking for a product experience platform, Sprig offers AI-powered tools to help optimize product adoption, retention and satisfaction. It includes replays, heatmaps, surveys, continuous feedback capture, and AI analysis. Sprig's AI Analysis uses GPT-powered technology to surface real-time product problems and opportunities, so teams can understand user behavior and make data-driven product decisions to improve their product roadmaps.