If you need a platform to power fast and effective customer experiences on messaging apps like WhatsApp and Instagram, Haptik is a good choice. It includes a range of tools, including Gen AI Web Q&A for quick customer support and Gen AI Sales Assistant for sales guidance. Haptik spans multiple customer touchpoints on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and the web, and can help businesses increase customer satisfaction and operational efficiency.
Another powerful option is Gupshup, which automates customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. With Bot Studio for designing custom conversational flows and Agent Assist for boosting agent productivity, Gupshup spans the customer journey and is used by more than 45,000 brands.
If you need an omnichannel marketing, sales and support option, Qiscus is worth a look. It aggregates several communication channels, including WhatsApp and Instagram, and can automatically assign agents and track performance. Qiscus' no-code technology enables human-bot collaboration to boost sales or support team productivity and customer satisfaction.
Last, Chat360 offers a no-code, generative AI-powered chatbot platform for handling customer interactions on WhatsApp, Facebook Messenger, Instagram and websites. It's good for businesses that want to scale customer support and engage users better with a drag-and-drop interface and broad integration abilities.