Question: How can I effectively collect and prioritize customer feedback to inform my product decisions?

If you're looking for an all-purpose tool to gather and prioritize customer feedback, Productboard is a good option. It combines AI-generated customer insights, validated user feedback and data-driven prioritization so you can organize and prioritize ideas based on your goals. It also has collaborative roadmapping and integration with tools like Jira and Zendesk to help you work more efficiently with your product management processes.

Another top contender is Canny. The tool collects, analyzes and prioritizes feedback to help product roadmaps. Canny can integrate with customer support software like Autopilot and offers AI tools like Feedback Discovery and Smart Replies. You can set your own scoring formula to prioritize feature requests and create public or private roadmaps that link to project management tools like Jira or Asana.

If you want to go more AI-heavy, Cardinal combines customer feedback with CRM data and task management tickets to help product teams make data-driven decisions. It aggregates feedback from multiple sources, uses AI to spot feature requests and then prioritizes them based on customer value and business impact. Cardinal can integrate with tools like Salesforce and Zendesk, so it's a good option for product teams.

Also worth a look is Olvy, which offers a user-centric interface to collect, analyze and prioritize customer feedback from multiple sources. It includes AI-generated summaries, thematic analysis and sentiment analysis to process large feedback data sets. Olvy can integrate with tools like ClickUp and Jira, and offers a centralized feedback management system and actionable insights to inform data-driven product decisions.