Help Scout is another AI-based customer support system that automates mundane tasks and simplifies communication. It offers features like AI Drafts for crafting email responses, AI Answers for immediate knowledge base queries and AI Summarize for summarizing long email threads. The interface is easy to use, so your support team can focus on more complex interactions.
For ecommerce companies, DigitalGenius offers AI-powered customer service automation. It connects to different platforms to rapidly respond to customer questions and offers proactive AI to resolve issues before customers even contact your company. Its Flow Builder tool lets non-technical people create and update complex workflows to automate and personalize customer service tasks.