Question: I'm looking for a way to automate customer support on Instagram and Facebook Messenger, can you suggest a tool?

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Manychat

If you want to automate customer support on Instagram and Facebook Messenger, Manychat is a good choice. It lets businesses automate two-way conversations on the two platforms, keep customers engaged 24/7 and re-engage leads. With unlimited custom flows, automated sequences, live chat and integration with CRM and other tools, Manychat is good for e-commerce businesses and digital marketing agencies trying to improve chat marketing and customer support.

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Haptik

Another contender is Haptik, a Conversational CRM that offers a range of tools for managing the customer lifecycle. It supports interactions with WhatsApp, Instagram Direct, Google Business Messages and Facebook Messenger, among others. Haptik's Gen AI Web Q&A and Smart Agent Chat can help with customer support, while Intelligent Analytics for performance monitoring and Conversation Studio for low-code interfaces can help with operations.

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Gupshup

For a more general-purpose tool that supports more than 30 messaging channels, check out Gupshup. It offers AI-powered chatbots to automate customer acquisition, marketing, commerce and support. With Bot Studio for custom conversational journeys, Agent Assist for productivity and Campaign Manager for multichannel campaigns, Gupshup can help businesses maximize customer lifetime value and reduce service costs.

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Chat360

Last, Chat360 offers an omnichannel platform with generative AI to build no-code chatbots for WhatsApp, Facebook Messenger and Instagram DM automation. Its drag-and-drop interface and widespread brand adoption make it a good fit for companies that want to scale customer support and improve user engagement.

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