If you're looking for a way to respond to customer feedback automatically in a tone and style that matches your brand, Sierra could be a good option. This conversational AI platform lets you deploy AI agents that sound like your brand, have natural conversations with customers and resolve issues in real time. Sierra optimizes customer experiences through analytics and reporting, and integrates with existing systems to ensure a smooth experience.
Another powerful option is Verloop.io, which automates chat and voice interactions to personalize and contextualize customer support. Verloop.io features like automated support, agent empowerment tools and multilingual support can lead to faster response times and handle times. The platform is designed to deflect a large percentage of support requests, taking the load off live agents and improving overall customer satisfaction.
Ada is another option. This AI-powered customer service automation platform lets companies onboard, measure and coach AI agents to automatically handle customer inquiries. Ada integrates with existing knowledge bases and offers personalized responses so customers get the right answers, regardless of the channel they use -- voice, email, social media, SMS.
If you want something more customizable, MetaDialog offers a conversational interface that can be integrated with your existing customer support software. It uses generative AI to automate customer support, offering accurate answers, customizable flows and multilingual support. It's flexible and scalable, so it's good for companies of all sizes that want to tap into AI technology to improve customer support.