Question: Can you suggest a solution that uses AI to analyze customer intent and deliver targeted responses?

If you're looking for a system that uses AI to understand customer intent and respond accordingly, Forethought is definitely worth a look. Forethought is an AI-powered customer support platform that automates simple tasks, improves resolution rates and lowers support costs. It offers tools like Solve for basic questions, Triage to gauge customer intent, Assist to improve agent productivity and Discover to optimize workflows. Forethought plugs into leading helpdesks and is geared particularly for e-commerce, SaaS and FinTech companies.

Another top contender is Ada, which replaces canned chatbot responses with AI-powered customer service. Ada lets companies onboard, measure and coach AI agents to handle more than 70% of customer requests on their own. It integrates with existing knowledge bases and offers personalized responses across voice, chat and email. Ada customers have reported impressive results, including a 2x increase in automated resolution rates and $2.7 million in annual savings.

Both Forethought and Ada are adaptable platforms that can improve customer satisfaction and cut operations costs, so they're good candidates for companies that want to tap into AI for customer support.