Question: Is there an AI-powered platform that can help me re-engage inactive customers and upsell to existing ones?

If you're looking for an AI-powered platform to re-engage inactive customers and upsell to existing ones, Haptik is a strong contender. It comes with a range of tools like a Gen AI Sales Assistant for personalized buying guidance and a Smart Agent Chat for optimized customer interactions. With features like Multi-Channel Support across WhatsApp, Instagram Direct, and more, it helps businesses enhance customer satisfaction and optimize operational efficiency.

Another strong contender is Conversica, which uses advanced AI models to mimic human conversation with customers. The platform is well-suited for lead engagement and qualification, customer retention, and customer journey optimization. Conversica's advanced NLU and NLG models enable conversational interactions and can be trained for specific business outcomes, making it a powerful tool for revenue teams.

For personalized and real-time interactions across multiple channels, check out Braze. It combines data from multiple sources to deliver highly personalized experiences and uses Sage AI to learn brand behavior and optimize strategies. Braze's journey orchestration feature offers flexible segmentation and real-time triggers, making it a flexible tool for managing customer engagement and retention.

Last, MoEngage offers insights-led customer engagement with AI-powered campaign optimization and omnichannel communication. It's designed to optimize interactions and improve ROI, making it a good fit for enterprise-level brands across industries. With features like customer journey orchestration and real-time transactional alerts, MoEngage helps businesses deliver personalized customer experiences and drive higher engagement.