Question: I'm looking for a platform that provides AI-driven insights from customer surveys to inform my marketing strategy.

If you need a platform that offers AI-powered insights from customer surveys to help you plan your marketing, CustomerIQ is a good option. The AI-powered platform lets teams collect, analyze and quantify customer feedback from multiple sources. It includes features like AI-powered highlight extraction, filtering and search, so teams can find feature requests, pain points and preferences. CustomerIQ also offers enterprise-grade security and scalability, with features like data encryption and U.S.-based data centers.

Another powerful option is Qualtrics. Qualtrics' experience management platform uses AI to deliver insights from customer, employee and market research. It helps companies turn data into personalized experiences and make more informed decisions. With tools like Conversational Feedback, Text Analytics Insights & Recommendations, and Frontline Locations Assist, Qualtrics delivers real-time insights to help companies optimize care journeys, improve employee engagement and optimize research.

Iterate is another good option, with a Customer Insights Manager (CIM) that centralizes customer feedback across multiple teams. It can be used to gather data in a variety of ways, including in-app mobile surveys and email surveys, and includes an AI-powered Research Assistant to analyze text responses. Iterate's advanced filtering and segmentation tools let companies dig into customer issues and sentiment, so companies can make more customer-centric decisions.

For a broader view of the customer journey, InMoment offers an integrated customer experience solution that uses AI to collect and connect unstructured and structured experience data. The platform includes AI-powered surveys, reputation management, conversational intelligence and advanced analytics to deliver richer insights into customer experiences. This can help teams take targeted actions to address individual and repeat experience problems, and ultimately drive customer satisfaction and revenue growth.