Survicate

Survicate is a lightweight survey tool for gathering continuous customer feedback through multiple channels. You can create engaging surveys quickly and easily, including NPS, CSAT and CES, and send them to customers through email, website, in-product and mobile app surveys. Survicate is popular for its user-friendly setup, customization options and tight integrations with common tools.

Survicate has a number of features to help you get surveys up and running quickly:

• Drag-and-drop creator: Create surveys in minutes without having to write any code.
• Multi-channel distribution: Send surveys to your audience through email, website, mobile app or Intercom messenger.
• Customizable: Add your logo, brand colors and custom messages to match your brand identity.
• Native integrations: Connect to more than 30 tools, including Google Analytics, Salesforce and Slack, to automatically send survey data.

Survicate can be used for a variety of survey needs:

• In-product surveys: Collect feedback directly within web applications.
• Website surveys: Engage visitors and optimize user experience on your website.
• Email surveys: Send surveys to recipients and track responses.
• Mobile app surveys: Collect feedback on the go.

The tool uses AI tools to analyze survey responses, providing visualizations and insights to help you make data-driven decisions. Some of the analytics features include:

• NPS tracking: Monitor customer satisfaction with Net Promoter Score.
• CSAT measurement: Track customer satisfaction scores.
• Matrix visualization: Visualize survey responses in a clear and concise way.
• Selection of relevant insights: Select the most relevant data points from your survey results.

With Survicate, you can automate surveys at every stage of the user journey and send data to other tools. This means you can get a comprehensive feedback and integrate it with your existing workflows.

Survicate's emphasis on ease of use, customization and integration makes it a good option for companies that want to simplify their customer feedback collection and analysis.

Published on July 11, 2024