Question: I need a solution that provides AI-driven analytics and insights from survey responses, including NPS tracking and CSAT measurement.

If you want to use AI to analyze survey responses and get some insights, Survicate is worth a look. It lets you gather customer feedback across many channels and integrate with many tools like Google Analytics, Salesforce and Slack. Survicate's AI-powered analytics offers visualizations and insights, including NPS tracking and CSAT measurement. It can automatically send surveys at different touchpoints in the customer journey so you can get feedback and analyze it more easily.

Another contender is InMoment, an all-purpose customer experience product that uses AI to gather and link multiple data sources. It includes AI-powered surveys, reputation monitoring and sophisticated analytics for a more detailed view of the customer journey. InMoment can help employees take more effective actions by tying together omnichannel experiences and predicting customer intent, which can mean big revenue growth and profitability improvements.

If you want to specialize, Keatext is designed to analyze customer reviews, surveys and support requests to improve customer satisfaction. It integrates with more than 400 apps for a 360º view of the customer journey and offers customizable dashboards with actionable insights. Keatext can save analyst time and improve customer satisfaction by understanding NPS and CSAT scores and improving customer retention and support.

Last, you should consider SurveyMonkey, a popular online survey tool that offers AI-powered suggestions and integrates with more than 100 apps and plug-ins. It offers pre-built templates, supports multiple languages, and offers market research services. With flexible pricing levels and enterprise options, SurveyMonkey is a good choice for businesses that want to get feedback from customers and analyze it.