Question: I need a tool that allows me to create and send surveys to customers through multiple channels, including email and website.

If you want a tool that lets you design and deliver surveys to customers by several means, including email and website, Survicate is a good choice. It's got a drag-and-drop survey builder and can deliver surveys by email, website, in-product and mobile apps. And with native integration with more than 30 tools like Google Analytics and Salesforce, Survicate offers AI-powered analytics, visualization and insights to help you measure NPS, CSAT and other metrics. The tool also can be used to send automated surveys at different points in the customer journey, which makes it a good choice for continuous feedback and analysis.

Another popular tool is SurveyMonkey, which lets you design and customize surveys for market research, employee engagement and customer satisfaction. It's got a range of templates, integrates with more than 100 apps and offers AI-powered suggestions and insights. SurveyMonkey has flexible pricing, including a free option, so it's a good choice for businesses of all sizes.

If you're looking for a more full-featured customer experience platform, check out SurveySparrow. It's got conversational surveys, smart dashboards and support for multiple languages. SurveySparrow also integrates with other apps and offers tools like ticketing and reputation management. With its feature-rich interface and flexible pricing options, SurveySparrow can help you engage with customers, hear what they have to say and improve your operations.

Zigpoll is another powerful option, particularly for e-commerce companies. It's got no-code integration with Shopify, BigCommerce and WordPress and can handle a variety of surveys, including post-purchase and in-site surveys. Zigpoll offers advanced targeting rules, incentives for survey responses and the ability to send surveys by email, SMS or in-site. With flexible pricing and a free Lite plan, Zigpoll is a good option for businesses that want to get the most out of customer feedback and product decisions.