If you're interested in AI-powered chatbots for customer service and engagement, boost.ai is a top contender. This enterprise-focused service uses AI chat and voice bots for customer interactions that can be personalized for large-scale traffic while keeping costs down. It offers scalability, security and a hybrid mix of human and virtual agents, making it a good choice for boosting customer satisfaction and automating customer service.
Another top contender is Haptik, a Conversational CRM that uses Generative AI to help companies manage customer lifecycles across industries. It offers tools like Gen AI Web Q&A for rapid customer support, Gen AI Sales Assistant for personalized buying advice, and Multi-Channel Support for reaching customers on WhatsApp and Facebook Messenger. The service can help companies generate leads, improve customer satisfaction and increase operational efficiency.
Verloop is a more general-purpose conversational AI service geared for automating customer support. It offers automated chat and voice interactions, agent empowerment tools and multilingual support, which can dramatically cut response times and improve customer satisfaction. It's good for companies in e-commerce, banking and travel, so it's a good all-purpose option for automating and improving customer interactions.
If you want something more customized, Algomo offers an AI-powered customer interaction service that automates and personalizes support. Its features include an AI chatbot that handles up to 85% of repetitive questions, live chat with human and AI triaging, and omnichannel support across multiple channels. The service integrates with tools like Shopify and Hubspot, so it's a good choice for companies that want to improve their customer service.