Question: I need a solution that helps me improve customer engagement through AI-powered support and customizable chatbot interfaces.

If you're looking for a more general-purpose AI chatbot platform to improve customer service, Certainly is a good option. It's got features like multilingual support, AI-powered product recommendations and customizable conversations to help you create your brand voice. It also integrates with common tools like Shopify, Zendesk and Gorgias for omnichannel support over SMS, social media and email. Certainly's own AI and data analysis technology helps customize its interactions to your customers' needs, and it's flexible and efficient.

Another good option is Chatbase, which lets you build your own chatbots and embed them directly in your website or communicate with them using an API. It supports multiple languages and has advanced analytics, customization and security. Chatbase has a tiered pricing system, including a free option, so it's a good option for businesses that want to improve customer support and lead generation without a big upfront investment.

For 24/7 personalized customer support, GPT-trainer has an AI-augmented support agent that can respond to customer questions much faster than a human agent. The platform includes features like automatic human agent alerting, conversational lead collection and powerful conversational intelligence. GPT-trainer supports native integration with a variety of messaging channels and CRMs, giving you a complete solution to improve customer engagement and lower support costs.

Last, Gupshup offers a conversational engagement platform that automates customer acquisition, marketing, commerce and support across multiple messaging channels. With Bot Studio for custom conversational journeys and Agent Assist for productivity improvements, Gupshup is well-suited for businesses that want to maximize customer lifetime value and minimize service costs. It's used by more than 45,000 brands and spans the entire customer journey.