Question: Do you know of a business communication system that uses AI to improve customer service and streamline operations?

boost.ai promises a broad conversational AI system to boost customer satisfaction and automate customer service. It uses AI chat and voice bots for personalized interactions, offers omnichannel consistency and can link to existing systems. The idea is to boost self-service rates while maintaining high-quality interactions, a good option for companies trying to cut costs while improving the customer experience.

Another contender is LivePerson, which can help companies move to digital-first customer interactions. It can route voice calls to digital channels, improve customer satisfaction and lower operating costs. LivePerson also gives agents full tools and intelligence, which can help cut agent churn and improve productivity.

If you want a powerful automation system, Verloop is a strong contender. It offers automated chat and voice support, agent empowerment tools and a range of features to personalize and contextualize interactions. Verloop's system has shown improvements in response times, handle times and customer satisfaction, and it's used by e-commerce, banking and other industries.