Question: Do you know of a service that provides 24/7 customer support and helps me handle customer feedback efficiently?

If you're looking for a service that offers 24/7 customer support and streamlines customer feedback, Auralis is a good choice. This conversational AI can automate up to 70% of customer requests in real time, supporting customers in more than 100 languages. It can integrate with existing help desk software and offers features like in-app messaging, Support CoPilot, and a Helpdesk Assistant to improve customer satisfaction and lower handle time.

Another good option is Dixa, an all-in-one conversational customer service platform. Dixa handles customer interactions across multiple channels like native voice, email, social media, and messaging through a single intuitive interface. The platform offers smart tools such as AI-powered conversations, dynamic knowledge, and intelligent routing, which can help improve customer service by automating routine tasks and allowing agents to focus on high-value interactions.

For a more comprehensive solution, Haptik offers a Conversational CRM that uses Generative AI to manage customer lifecycles across various industries. It offers tools for fast and accurate customer support, personalized buying guidance, and smart agent chat. Haptik also integrates with multiple channels like WhatsApp, Instagram Direct, and Google Business Messages, making it a versatile option for improving customer satisfaction and operational efficiency.

Lastly, BoldDesk offers an all-in-one help desk software that uses AI and workflow automation to efficiently handle customer inquiries. With features like an end-to-end ticketing system, knowledge base, and no-code workflow automation, BoldDesk helps agents respond faster and provides better customer service by automating repetitive tasks. It supports multilingual help desks and offers a 15-day free trial to help teams increase productivity.