MaestroQA Alternatives

If you're looking for a MaestroQA alternative, Medallia has a broad experience management platform that can capture feedback from surveys, speech analytics and social media to better engage customers and employees. With AI-powered analytics and a strong integration foundation, Medallia serves a wide range of industries, including automotive, financial services and retail, to drive customer loyalty and business success.

Another good option is Operata, an observability platform for cloud contact centers. It offers real-time insights into performance with AI-driven insights and automation. Operata integrates with many CCaaS, CRM and QM systems to deliver insights that help you cut mean time to detect and mean time to resolve issues, leading to greater efficiency and customer satisfaction.

If you're looking for a collection of AI tools to improve contact center operations, check out ASAPP. It combines automation with agent intelligence to improve productivity and customer satisfaction. ASAPP features include real-time guidance, automation and data analysis, and has shown results such as a 20% increase in CSAT and a 30% increase in throughput.

Last, Klaus is an AI-powered customer service quality assurance platform that automates the detection and remediation of service gaps. It offers AI-powered quality management, targeted coaching and analytics to ensure consistent quality across all support channels. Klaus integrates with existing tools and prioritizes security with SOC 2 Type 2 certification and GDPR compliance.