If you're looking for another Giosg alternative, LivePerson is definitely worth a look. It's got a broad conversational AI platform to help you improve digital-first customer interactions. LivePerson's features include routing voice calls to digital channels, automating common customer intents and offering conversational insights. LivePerson says it can help you reduce operating costs and improve customer satisfaction.
Another contender is Haptik. This platform uses Generative AI to transform customer lifecycle management across industries. It offers tools for fast customer support, personalized sales guidance and optimized agent communication. With features like multichannel support and intelligent analytics, Haptik helps businesses deliver customer satisfaction and generate leads more efficiently.
If you're looking for a more serious customer support option, Verloop has a range of features to personalize and contextualize interactions. Verloop's platform automates chat and voice support, increases agent productivity and improves customer satisfaction. It supports e-commerce and banking, among other industries, and has real-time monitoring and role-based access control, so it's a good option for companies with complex operations.
Last, boost.ai has an enterprise-focused conversational AI product to improve customer satisfaction and automate customer service. It offers AI chat and voice bots for personalized interactions, easy integration with existing systems and a hybrid approach that combines human and virtual agents. That makes it a good option for companies that want to scale their customer service operations without sacrificing quality.