Question: I need a service that helps restaurants collect customer feedback and improve their online presence.

The first option, Reputation, is an online reputation management service that aggregates data from hundreds of sources to provide a comprehensive view of your brand. The service offers multi-channel feedback aggregation, AI-powered insights, competitive analysis and a Rep Score KPI to track consumer sentiment. It also offers tools for managing reviews, business listings, social media and customer surveys to help improve local SEO performance.

Another powerful option is Chatmeter, a multi-location intelligence service. It's designed for businesses with multiple locations, helping them manage their online presence, reviews and local SEO with accurate listings, easy review management and detailed surveys. Chatmeter also offers scalable social media management and AI-powered tools to analyze customer conversations and spot potential issues.

Another option is Amazely, which is particularly useful if you want AI-powered review management. It offers social content creation, automated review requests and reputation management tools to respond to negative reviews immediately. That can help improve your online profile and attract more customers with personalized responses and automated workflow integration.

If you want a more complete solution, Wisely combines waitlist and reservation management with CRM and decision intelligence to help restaurants deliver great guest experiences and maximize profitability. It includes operations intelligence, marketing intelligence and decision intelligence, making it a good option for restaurants that want to move beyond a transactional relationship to a customer lifetime value approach.