Question: I'm looking for a platform that provides personalized in-app guidance and support to improve user onboarding and retention.

If you're looking for a platform to provide personalized in-app guidance and support to improve user onboarding and retention, Whatfix is an excellent choice. Whatfix offers an interactive digital adoption platform with features like personalized onboarding, interactive guidance, and self-help support that can accelerate digital adoption across web, desktop, and mobile applications. It also includes product analytics to help you understand user behavior and make data-driven decisions to improve adoption and retention.

Another strong contender is Userlane. This platform helps companies reduce digital friction and improve productivity by offering features such as In-App Guidance, Context-Sensitive Help, and custom guides. Userlane is particularly well-suited for large enterprises undergoing digital transformation, with tools to assess software usage, measure user behavior, and provide real-time support to ensure effective software adoption. The platform has been proven to deliver significant productivity and cost savings.

WalkMe is also worth considering. It provides personalized guidance and automation to streamline user experiences and reduce friction in applications and workflows. Key features include full visibility into software usage, omnichannel support, and powerful analytics to measure impact and ROI. WalkMe is designed to increase productivity, reduce risk, and improve compliance across tech stacks and mission-critical processes.

For a more comprehensive solution, Userpilot offers guided user onboarding, custom product analytics, and personalized in-app experiences to drive growth at every stage of the user journey. The platform includes tools for user feedback and contextual Microsurveys, making it ideal for teams looking to understand user behavior and make data-driven decisions to improve user experience. Userpilot supports various use cases including onboarding, product adoption, and customer retention.