Question: I'm looking for a platform that helps me personalize my customer communications at scale.

If you need a platform to personalize customer communications at scale, Braze could be a good choice. It uses AI to orchestrate personalized interactions across channels like email, mobile apps, SMS and web messaging. With data activation, journey orchestration and real-time triggers, Braze lets you build highly personalized experiences that maximize onboarding, engagement and acquisition.

Another good choice is Iterable. This cross-channel marketing platform uses real-time data to send personalized messages to customers across the web, email, SMS and in-app channels. Its AI-powered abilities and customizable predictive goals let you build one-on-one relationships with customers and drive conversions. Iterable is designed to be easy to use, so non-technical teams can get involved.

Klaviyo is another option. It offers intelligent marketing automation that sends personalized messages by email, SMS, mobile push and other channels. With real-time data and AI-powered insights, Klaviyo lets businesses build dynamic emails and targeted segments to build better customer relationships and maximize ROI. It integrates with several e-commerce platforms and offers automated flows and real-time segmentation to fine-tune marketing.

If you want something more AI-based, Dynamic Yield offers algorithmically matched content and offers for each customer across digital touchpoints. It includes content and offer personalization, product recommendations and customer engagement optimization. It can be particularly useful for industries like eCommerce and Financial Services, with scalable and compliant options for personalized customer experiences.