Question: How can I optimize my dealership's sales and service processes to deliver a better customer experience?

DriveCentric is an AI-infused CRM platform for automotive dealerships that uses AI and an intuitive interface to help build relationships. It features a data warehouse with more than 1,000 data points, a partner API for third-party integrations, personalized videos, dynamic customer segmentation and a mobile app for customer connections. It automates mundane tasks and offers real-time insights, helping you run your business and keep customers happier.

Another option is Kenect, which streamlines customer communication, online reputation management and payment collection. Kenect offers tools like texting, video chat and review management that are integrated with DMS and CRM systems. Its suite of tools can help dealerships free up time and boost revenue, making it a good option for automating a variety of dealership processes.

For a more data-centric approach, Fullpath can help dealerships consolidate and use first-party data to personalize shopping experiences. By integrating CRM, DMS, website, ads and incentives, Fullpath creates single shopper profiles. Its AI-powered marketing automations and deep audience segmentation can boost sales and lead quality, making it a good option for improving customer experiences.

Last, AutoManager is a full dealership technology solution to help dealerships streamline operations, manage inventory and boost sales. Its DMS handles contracts, finance and payment processing, and its CRM system handles leads with automated follow-ups and text blast marketing. With a mobile app for on-the-go management, AutoManager is a good option for dealerships of all sizes.