Question: Is there a technology that allows customers to leave detailed messages when representatives are unavailable?

My AI Front Desk

Another option is My AI Front Desk, a virtual receptionist software that automates scheduling and Q&A over the phone. It lets customers call or text and get human-sounding responses. The system can integrate with scheduling tools like Vagaro, Calendly and Booksy, so businesses can get 24/7 phone coverage and avoid missed calls and improve customer service.

Forethought

If you want to go more AI-heavy, Forethought is an AI-powered customer support platform that automates mundane work and raises resolution rates. It includes tools like Solve for automated responses, Triage for assessing customer intent, and Assist for summarizing ticket details and suggesting follow-up actions. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good option for customer support and cutting costs.

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