Question: I need a solution that can help me generate leads and capture customer information through chat conversations.

If you're looking for a way to generate leads and capture customer information through chat conversations, Haptik could be a good option. It has a wide range of features, including a Gen AI Sales Assistant for personalized purchasing guidance and Multi-Channel Support on WhatsApp, Instagram and Facebook Messenger. The platform enables businesses to generate leads, improve customer satisfaction and increase operational efficiency, with results including a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

Another top contender is Conversica, which offers a Conversational AI platform for revenue teams. It uses advanced AI models to mimic human conversation and drive conversions across the customer journey. Conversica's autonomous digital assistants engage and qualify leads, and the platform offers multilingual and omnichannel support for qualifying and engaging leads, reactivating opportunities and improving customer retention.

Drift offers a conversational AI platform that personalizes buyer journeys from first touch to close. It offers features like revenue orchestration, native integrations with more than 50 platforms, and AI technology that powers personalized web experiences and account-based marketing campaigns. Drift is designed to generate high-quality leads and power efficient sales and service teams, so it's a good option for pipeline generation and conversion rate optimization.

Last, Gupshup offers a conversational engagement platform that automates customer acquisition, marketing, commerce and support through AI-powered chatbots on more than 30 messaging channels. It offers features like Bot Studio for creating custom conversational journeys and Agent Assist for boosting agent productivity. Gupshup spans the customer journey and is used by more than 45,000 brands, helping businesses increase customer lifetime value and decrease the cost of service.