If you need something that fits into your existing workflow and tools to get immediate help and get rid of manual work, Jochem is a great choice. This AI solution provides immediate answers to customers and employees within your existing tool stack, speeding up second-line support and expanding knowledge bases. It works with communication tools and CX systems, matching questions to experts, learning and improving performance.
Another good option is My AskAI, which plugs into your existing live chat setup with Intercom, Zendesk or HubSpot to handle up to 75% of support requests. The tool hands over chats to human support agents with a summary of the chat history, automatically pulls in relevant content and provides verified AI answers. It works with multiple languages and multiple customer engagement channels, so it's a good option for those who want to improve customer support without overhauling their existing tools and processes.
If you're looking for a workflow automation platform that spans more than one tool, Zapier has more than 7,000 app integrations to automate lots of tasks. You can create custom workflows by typing in plain English descriptions of what you want to happen, and Zapier can automate tasks like sending email responses, making sales calls and running chatbots. With prebuilt templates and a drag-and-drop visual interface, Zapier lets you automate tasks without programming, which is great for businesses of all sizes.
Last, Forethought offers an AI-powered customer support platform that automates routine work, improves resolution rates and lowers support costs. It integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and offers tools like Solve for automated responses, Triage for determining intent and Assist for summarizing tickets with AI-generated text. Forethought helps customer support teams deliver better service while lowering costs and improving productivity.