Question: I'm looking for a digital solution that offers personalized customer experiences and can help with digital transformations in the insurance industry.

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Majesco

Majesco offers a broad range of insurance technology solutions to modernize and transform business operations. This includes Digital Solutions for personalized customer experiences, Analytics Solutions for AI-driven insights, and Risk & Compliance Solutions for integrated risk management. Majesco's cloud-based technology is built with microservices and APIs to provide speed and flexibility to help insurers address operational challenges and improve risk resilience.

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CCC Intelligent Solutions

CCC Intelligent Solutions is another good option, especially for the Property and Casualty (P&C) insurance market. It offers Intelligent Experiences (IX) for hyper-personalized interactions, workflow optimization and network management. The platform uses sophisticated AI to offer efficient and frictionless interactions, making it a powerful option for improving customer experience and optimizing business processes.

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Ushur

Ushur is an intelligent automation platform that spans customer interactions across email, apps and SMS. It includes Experience OS for managing chats, documents and insights; Conversational Apps for automating personalized conversations; and SmartMail for service request triage. Ushur's platform is designed to improve customer satisfaction while reducing operational costs, so it's a good option for insurance companies that want to improve customer engagement.

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EIS

For more streamlined operations and modern infrastructure, EIS offers a cloud-native, API-first insurance SaaS platform. It includes a Core Transformation Platform, Policy Administration, Billing Management, and Claims Management, with open APIs and event-driven architecture to integrate with third-party systems. EIS is designed to improve operational efficiency and help insurers move beyond legacy systems.

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Sutherland

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TELUS International

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ShepHertz

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Qualtrics

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Orange Business

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InMoment

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Insider

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Genesys Cloud CX

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LivePerson

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Medallia

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Dynamic Yield

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Kapture

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MoEngage

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Verisk Marketing Solutions

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Flybits

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Khoros

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Iterable

Delivers personalized customer experiences across multiple channels using real-time data, building one-on-one relationships and maximizing impact.