TELUS International

TELUS International delivers next-generation customer experience solutions, blending creative digital design with high-quality data training for machine learning models. By transforming processes and culture, they create human-centered, data-driven digital experiences that drive loyalty. Their services include end-to-end customer experience innovation, intelligent automation, managed cloud services, and 360-degree customer analytics.

Some of the key services TELUS International offers include:

• End-to-end Service Innovation: Designs and delivers next-generation digital solutions for global and disruptive brands.
• Intelligent Automation & Data Annotation: Offers high-quality AI training data at scale with a global community of over 1 million AI experts.
• Managed Cloud Services: Offers managed solutions to optimize cloud infrastructure.
• Omnichannel CX: Enhances customer experiences across various channels.
• Digital Strategy: Develops tailored digital strategies for businesses.
• Innovation Ideation: Supports innovation through UX/UI design and CX process consulting.

TELUS International works with a variety of industries including technology, communications, fintech, travel, gaming, retail, healthcare, and automotive. Their clients include more than 650 companies that have made customer experience a critical part of their business.

The company stresses the importance of clean, high-quality data for machine learning models. Its global community of AI experts offers AI training data at scale, which is useful for big projects. TELUS International also publishes a podcast, "Questions for Now," that explores interesting views on digital customer experience.

Pricing is not disclosed. TELUS International offers customized solutions for each client, so it can accommodate a range of business needs. With a focus on high-quality data and human-centered design, businesses can improve their customer experience and drive growth.

TELUS International is notable for its focus on a caring culture, which means finding the best fit and alignment between team members, clients and business operations. This approach, called the Culture Value Chain, links corporate culture to better business results. Over 19 years, it's earned more than 120 awards for customer experience and supports innovation.

TELUS International is a good fit for businesses looking for a full suite of digital solutions to improve customer experience. It offers a broad range of services that can help companies at any stage of growth. Its expertise spans many industries, and it can offer customized solutions for unique challenges.

Published on July 6, 2024