TELUS International Alternatives

If you're looking for another TELUS International, Sutherland is a good contender. Sutherland offers a suite of products and hyperautomation services to improve customer experience across a range of industries. Its products include customized customer service with Sutherland Agent Success, intelligent automation with Sutherland altra and cloud-based customer experience services with Sutherland Connect. The products are designed to improve efficiency and human experience, similar to TELUS International's mission to help companies with digital transformation and customer experience innovation.

Another contender is Khoros, a platform that uses generative AI and data to offer personalized support experiences. Khoros' features include a single support interface, omnichannel view, conversation analysis and industry-specific guides for enterprise companies. The platform is geared for delivering digital-first support experiences that are seamless and efficient, a key part of TELUS International's omnichannel CX and AI strategy.

If you're looking for something more focused on technology, Amdocs offers the amAIz platform for communication service providers. The platform automates operations and streamlines decision-making, using Generative AI to fuel innovation and reduce the complexity of customer and network requirements. It's more narrowly focused on telecommunications than TELUS International, but the company's AI-powered customer experience technology is similar.

Last, OneReach offers a platform for building multimodal AI agents (IDWs) that can improve employee and customer experiences. IDWs can be customized to perform a range of tasks, including call center modernization and HR automation. The platform's ability to integrate with more than 60 enterprise systems and offer advanced analytics makes it a good alternative for companies that want to modernize their digital operations.