Question: How can I improve my clients' online safety and reduce the time spent on supporting their end-users?

To keep your clients safer online and free up more time for supporting their end-users, you might want to check out SysAid. This all-in-one IT Service Management platform uses AI to automate service delivery, so end-users are happier with an AI-powered chatbot. It also gives agents the ability to automate ticket management and workflow automation, so your team can work more efficiently and get more insights. With a range of plans to suit different needs, including the Help Desk, ITSM, and Enterprise plans, SysAid is a flexible option to help you improve service efficiency.

Another good option is Fullview, which lets you monitor, control and analyze user sessions in real time. It includes features like cobrowsing, session replays and console data collection, so your support team can quickly and effectively troubleshoot and resolve issues. Fullview integrates with popular support platforms and has GDPR compliance, so you can rest assured it's a good option for improving customer support and lowering resolution times.

For deflecting up to 75% of support requests, My AskAI is a customer support tool that integrates with live chat providers like Intercom and Zendesk. It offers automated content integration, immediate AI answers and customizable chatbots so teams can handle fewer tickets and focus on higher-value work. The tool is designed to cut support costs without sacrificing customer satisfaction, so you can improve efficiency and lighten the load on your support team.

If cybersecurity is a priority for your clients, Lookout offers end-to-end protection against a range of threats, including mobile phishing and data exfiltration. Powered by a massive AI-driven data set, Lookout offers real-time insights and defense-in-depth with components like Mobile Endpoint Security and Cloud Data Loss Prevention. It also offers a free cybersecurity analyzer to quickly identify security vulnerabilities, so it's a good option for maintaining strong auditing and compliance.