Question: Do you know of a customer experience platform that can help drive conversions, improve customer satisfaction, and build brand loyalty, especially for retail and automotive industries?

Vee24 offers an omnichannel experience with video chat, chatbots, online appointment scheduling and conversational AI. It's geared for industries that need a more personal experience, and for closing the gap between in-store and online. Results include an average CSAT score of 93% and a 5% conversion rate increase, so it's a good option for customer engagement and loyalty.

Voyado offers unified customer data and AI-powered targeting, automations and loyalty management. Its Voyado Engage product includes multichannel marketing tools and personalized customer experiences, and Voyado Elevate offers AI-powered online shopping experiences. More than 300 retail brands have used the company's tools to improve customer relationships and revenue, it said.

Medallia is an experience management platform that collects and analyzes feedback from many sources. It uses AI-powered analytics to boost customer and employee engagement, and it's used in a variety of industries, including automotive, retail and financial services. Medallia's ability to identify trends and suggest actions to improve loyalty and satisfaction is a big selling point.

For a more in-depth customer understanding and automation, Linc offers a Gen 3 Customer Experience Automation platform. By using conversational AI to automate routine tasks, the Gen 3 platform helps retail brands increase customer loyalty and revenue while maintaining personalization and efficiency. It spans cross-channel interactions and integrates with popular retail tools, so it's a good option for boosting customer engagement and loyalty.