Question: I'm looking for a tool that captures and analyzes user interactions with conversational AI products to identify areas for improvement.

If you're looking for a tool to record and analyze how people interact with conversational AI products, Align AI is a good option. The company's data analysis platform evaluates and optimizes LLM-based conversational products like AI chatbots. Align AI records user behavior in real-time with pre-built SDKs and offers insights through automatically generated action items. It can be deployed in the cloud or on-premises for security and scalability.

Another option is Eclipse AI, a omnichannel voice of customer data analysis platform. It aggregates and analyzes customer interactions from multiple sources, including online reviews, surveys and email communications. Eclipse AI features like AI-powered decision-making and pre-built integrations with more than 50 tools help businesses make the most of their time and resources. The platform is designed to simplify customer data analysis, ensure consistency across channels and increase profitability.

For a more complete product experience platform, check out Sprig. Sprig combines targeted surveys, replays, feedback collection and AI analysis to help companies understand trends and behavior. It has features like advanced targeting, expert-made templates and customizable dashboards so product and research teams can quickly get actionable insights and improve user satisfaction.

Last, User Evaluation is a powerful AI-powered platform for customer research and product development. It comes with features like robust transcription, AI-driven insights and multimodal AI chat to extract key information. With support for a variety of data ingestion methods, including audio and video, and robust security, User Evaluation enables professionals to quickly turn data into strategic products.