Question: I'm looking for a platform that helps improve citizen engagement and customer service through social media.

Orlo is a UK-based tool geared specifically for the public sector. It has features like a content calendar, live chat, AI-powered chatbot, and performance analytics to increase engagement and citizen satisfaction. With integrations with multiple social media sites and CRM systems, Orlo is well-suited for organizations looking to improve social media management, citizen engagement, and customer service.

Emplifi offers a broad customer engagement platform with AI-powered solutions for social media marketing, eCommerce and customer service. It includes tools for social scheduling, analytics and customer service, which can help businesses increase publishing efficiency and make data-driven decisions. The integration with popular social media platforms and support for influencer marketing make it a flexible tool for improving customer engagement and social media management across a variety of industries.

Sprinklr is another good option, offering a single platform for customer experience management. With AI-powered products like Sprinklr Service for customer service and Sprinklr Social for engagement, it helps streamline customer-facing operations and improve productivity and satisfaction. It's geared for big businesses, integrating a variety of tools for marketing, customer service and social media management.

For companies that want to tap into the latest AI and Machine Learning technology, Sprout Social is a strong option. It's a single platform for managing social media, delivering quick insights and integrating with global networks like Salesforce. With customizable reports and tools for social media engagement, analytics and publishing, Sprout Social is used by more than 30,000 world-class brands to get the most out of their social media efforts.