Question: Is there a chatbot platform that can help me increase customer satisfaction and generate more leads?

If you want to improve customer satisfaction and lead generation, Haptik is a good option. This Conversational CRM uses Generative AI to provide a range of tools to manage the customer lifecycle. Haptik offers features like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and Multi-Channel Support on multiple channels. It also offers custom solutions to improve operational efficiency and has shown strong results like a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.

Another powerful option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 channels. Gupshup offers Bot Studio for custom conversational journeys, Agent Assist for productivity improvements and a Campaign Manager for multi-channel campaigns. It spans the customer journey, helping businesses to maximize customer lifetime value and reduce service costs, so it's a good option to improve customer satisfaction and generate leads.

For a scalable and secure option, look at boost.ai, an enterprise-ready conversational AI platform. It lets you personalize customer interactions with AI chat and voice bots that can be easily integrated with existing systems. With features like a user-friendly conversation builder, 24/7 coverage and omnichannel consistency, boost.ai is designed to increase self-service rates and automate customer service more efficiently, making it a good option for businesses that want to maintain high-quality interactions while keeping costs low.

Last, Brainwave uses ChatGPT technology to automate up to 70% of customer inquiries, which can improve lead generation and customer support. It includes AI-powered lead generation, intelligent meeting scheduling and multilingual 24/7 support. Brainwave's smart knowledge base and integration with third-party services like Google Calendar and CRM systems make it a good option for businesses that want to cut costs and improve customer satisfaction.